“I have worked with Renovate, Inc. for 20 years as they renovated my home due to flood damage four times (’89, ’95, ’02 and ’05). Then, as part of a FEMA Hazard Mitigation Grant Program, Renovate demolished my home and rebuilt it in early ’09. In every instance, Renovate has operated on a truly professional level. As evidenced by my bringing them on board every time I needed renovation work completed, I was completely satisfied with the work done in my home.
Through the years, the office staff was unfailingly courteous and efficient, always returning my phone calls in a timely manner. Each of these individuals answered my questions or passed on messages expeditiously. The project supervisor, who was the same person on three of the four renovations, was outstanding. He was always available, answering all my questions for each renovation in an honest and forthright manner, explaining details to me in language that I, as someone unfamiliar with construction procedures, could understand and often making valuable suggestions that would not have occurred to me. The construction crews were always friendly, and I appreciated and enjoyed seeing some of the same workers from project to project even though there were several years between these projects.
Of course, everything that I have mentioned contributed to my continued satisfaction in working with Renovate over the last 20 years, but I think the best thing about them is that the personnel are excellent communicators. This, for me, was the key to Renovate’s great customer service in an industry in which some contractors lack this skill.
I have recommended Renovate to friends and family over the last 20 years and will continue to do so. Renovate, Inc. is the best!”